Troubleshooting Paxton Net2 cards

Modified on Fri, 21 Jul 2023 at 11:06 AM

To try and help troubleshoot the issue with your Paxton cards/fobs please answer the following questions


1 . How many cards/fobs have you had issues with?

 

2.  Does the Net2 Desktop Enrolment reader installed on the Paxton Net2 react to the problem cards/fobs in any way?  


3. Does a wall reader closest to the Access Control Panel preferably directly connected to it beep or flash or allow access when the cards/fobs are presented?


 4. Has the Net2 software been restarted and has the Desktop Enrolment reader been disconnected/reconnected to refresh the system? Sometimes the Net2 software will loose communication with the desktop reader. Only when the software is restarted can you read another card or fob.


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