USB Insertion troubleshooting

Modified on Fri, 17 Jul, 2020 at 12:24 PM


To find out what  is causing this problem we must  log USB insertion.


USB insertion is not a logged event in windows event viewer by default. 

 

You can create event traces for USB devices using logman by following these steps located in this Technet article:

In an administrative command prompt enter the following:


logman create trace -n usbtrace -o %SystemRoot%\Tracing\usbtrace.etl -nb 128 640 -bs 128
logman update trace -n usbtrace -p Microsoft-Windows-USB-USBXHCI (Default,PartialDataBusTrace)
logman update trace -n usbtrace -p Microsoft-Windows-USB-UCX (Default,PartialDataBusTrace)
logman update trace -n usbtrace -p Microsoft-Windows-USB-USBHUB3 (Default,PartialDataBusTrace)
logman update trace -n usbtrace -p Microsoft-Windows-USB-USBPORT
logman update trace -n usbtrace -p Microsoft-Windows-USB-USBHUB
logman update trace -n usbtrace -p Microsoft-Windows-Kernel-IoTrace 0 2
logman start -n usbtrace

This will create a trace at %SystemRoot%\Tracing\usbtrace.etl
 This log can become excessively large and logging all activity for the USB stacks is not going to be a good idea between multiple sessions, this is more for troubleshooting USB activity.

Alternatively, you can do this with a third-party utility. This is a good one to log USB activity: http://www.nirsoft.net/utils/usb_log_view.html 

USBLogView is a small utility that runs in the background and records the details of any USB device that is plugged or unplugged into your system. For every log line created by USBLogView, the following information is displayed: Event Type (Plug/Unplug), Event Time, Device Name, Description, Device Type, Drive Letter (For storage devices), Serial Number (Only for some types of devices), Vendor ID, Product ID, Vendor Name, Product Name, 

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article