Magicard connection troubleshooting

These issues can sometimes be caused by improper communication between the printer and the PC.

If the PC is unable to communicate with the printer it will presume the ribbon is a mono ribbon.

Please follow the below checklist for confirming communication with the printer.

NOTE! Before proceeding with the instructions below, you MUST be logged onto the PC with local admin rights (Computer Administrator).

Ensure the latest driver is installed from the Magicard website: https://support.magicard.com/solution/driver/

• USB Hub / Controller Power Management

Open the “Device Manager” (you must have local admin rights).

Expand the “Universal Serial Bus Controllers” section.

On each item which is a USB Hub or USB Hub controller, Double-click on it.

If it has a “Power Management” tab, select this. If not, disregard and move on through the list.

Un-tick the box next to “Allow the computer to turn off this device to save power”.

Do this for all items which have a “Power Management” tab.

• User Permissions (Security tab)

In “Devices & Printers”, right-click on Magicard 300 (V2) and Choose “Printer Properties”.

Please check the following:

“Printer Properties” > “Security” Tab

Ensure the “Permissions for everyone” checkboxes have the following permissions set to “Allow”.

“Print”

“Manage Printer”

“Manage Documents”

Click “Apply” to the changes you have made. (TIP: only click “Apply” at the end rather than for each group individually).

Next, check the following:

“Printer Properties” > “Ports” Tab

Ensure “Bidirectional Support” checkbox is ticked once the above is OK (this is needed by the status monitor).

If the bidirectional support doesn’t ‘stick’ (you go back into “Printer Properties” > “Ports” Tab and it is un-ticked again) then restart the Print Spooler:

• Restart the Spooler service

Run Command Prompt (CMD) as admin, Type the following commands:

“net stop spooler” <Return>

“net start spooler” <Return>

Try again to set the bidirectional support tick box in “Printer Properties” > “Ports” Tab. It should stay set this time!

• Check the printer has a Status connection:

“Printing Preferences” > “Printer” Tab > “Printer Status…” button.

There should be no further issues with normal User accounts once the above settings have been made.