Manually cleaning the card hopper roller;
Remove the card hopper.
On the printer’s menu, choose Tools -> Print sample card.
Wait until the last minute before you remove the cleaning card from the sealed foil wrapper.
The solvent will evaporate very quickly otherwise. They must feel wet to the touch.
While the printer is trying to load a card, and the hopper roller turns.
Hold the edge of the cleaning card against the hopper roller with gentle pressure as it turns.
Keep a firm grip of the cleaning card though, it must not be dragged into the printer.
After a few seconds, the printer will report ‘Out of Cards’ and the hopper roller will stop turning.
Press Retry on the front panel and it will continue trying to feed a card.
Repeat as necessary until the hopper roller is definitely clean.
Once the roller is clean, press Cancel at the next ‘Out of Cards’ error.
Refit the card hopper to the printer.
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