CardExchange - All Licences in use - Error

Modified on Thu, 25 Jul at 10:47 AM

This is a generic error that occurs when any of the following steps listed below are not done properly.

The Sentinel RMS License Manager service is not running on the server.
The Sentinel RMS License Manager service is running, but no valid license has been loaded.
The CardExchange.ini file of the client does not point to the correct server name.
The firewall is blocking the communication, either on the client or on the server.

If you run the Wlmadmin.exe tool that came with the SBS installation. If you are having trouble finding it, you can download the full installation of CE Producer here:

https://cardexchange.support/resource/downloads/producer

Make sure it is the full installer

Once you have downloaded and run the installer, select 'Network installation'

Then select 'Licencing Tools'

And in your file explorer select 'wlmadmin'

Under "Defined Servers" should be the LOCALHOST server. Expand the tree and your licenses should be present. You can check the status of the license by clicking on them and viewing the "In Use" and "Total" columns.

If opening Wlmadmin.exe presents the error "Sentinel RMS Development Kit: Error[5]: Cannot talk to the license server on host "LOCALHOST". Server not running??", Install the Sentinel RMS License Manager included with your installation CD or download.

In most instances, we recommend fully re-installing CardExchange onto the machine hosting the license manager for troubleshooting purposes.