Can you provide two pictures. One of the white tag one the side of the ribbon and another of the ribbon seated in the cradle rested on a table or desk.
Can you also provide a screenshot of the service panel which can found by following this address Control Panel\Hardware and Sound\Devices and Printers
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article