This is a specific issue relating to a small amount of units shipped and not a general troubleshooting tip
If your printer is not printing edge to edge first send the TST8 command from the printer tools quick command to confirm this.
From Devices and Printers > Right Click on the printer Icon > Choose Printer Properties, then the Tools Tab. In here is a Quick Commands Field.
In the Quick Commands box, here are the commands you need to send in sequence (click Send after each command). (You can copy and paste to speed it up)
Don’t omit any commas in the quick command strings, they are necessary.
Command sequence;
MOD,SCION /*Enable Image Scaling Feature*/
DEALERSERVICEON /* Display should turn Green (Dealer Service Mode)*/
MOD,FEP67 /* Set end position to 67 */
DEALERSERVICEOFF /* Exit Dealer Service Mode */
TST8 /* Print a full-bleed test card */
The full bleed test card should now look correct.
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