Smart 51 / 31 Error Message list

6. Troubleshooting

6.1. Error Message

SMART-51 printer shows the error message in the LCD display when it occurs. Click the Left

button to retry or the right button to cancel an operation.

The following shows the error message on your Smart Printer. For checking a status of

printer, please use a CardPrinterTest or CardPrinterDiagnostics in the Utilities folder of

Install CD.

No LCD Message Description and Countermeasures

1 Card In Error

Fail to move a card from the hopper to the printer inside.

-. Check the card thickness and adjust the card thickness control lever

-. Check cards are stuck because of static electricity

-. Clean Hopper roller and cleaning roller

2 CardMove Int Err

Fail to move a card in the printer.

-. Remove a card if the ribbon is attached

-. Check the rollers and cards, and clean them if they are polluted

-. Check the operating state of the card feeding rollers and sensors

3 CardMove Ext Err

Fail to move a card between printer and other module(flipper/laminator)

-. Check the rollers and cards, and clean them if they are polluted

-. Check the operating state of the card feeding rollers and sensors

4 Card Out Error

Fail to discharge a card after printing, encoding or laminating.

-. Remove a card if the ribbon is attached

-. Check the rollers and cards, and clean them if they are polluted

-. Check the operating state of the card feeding rollers and sensors

5 TPH UpDown Error

-. Check the operating state of the Head Up/Down Motor and Sensor.

-. Check the status of the mirror sticker in the Head Up/Down Gear.

6 IC UpDown Error

or booting up.

-. Check the state of the Cable between a module and a main board

-. Check the operating state of the IC Motor

7 Ribbon Seek Err

The

-. Check the operating state of the Ribbon Motor

-. Check the operating state of the ribbon encoder sensor and gears

-. Check and clean the Color In/Out Sensor

-. Check the operating state of the color in/out Sensor

8 Ribbon Move Err

-. Check the operating state of the Ribbon Motor

-. Check the operating state of the ribbon encoder sensor and gears

9 MAG R/W Error

Fail to read or write the magnetic stripe.

-. Check the surface and direction of magnetic card

-. Check the coercivity of magnetic card and encoding configuration

-. Check the rollers, encoder and cards, and clean them if they are polluted

10 MAG T1 Error

Fail to read a track 1 of the magnetic stripe.

-. Check the surface and direction of magnetic card

-. Check the coercivity of magnetic card and encoding configuration

-. Check the rollers, encoder and cards, and clean them if they are polluted

11 MAG T2 Error

Fail to read a track 2 of the magnetic stripe.

-. Check the surface and direction of magnetic card

-. Check the coercivity of magnetic card and encoding configuration

-. Check the rollers, encoder and cards, and clean them if they are polluted

12 MAG T3 Error

Fail to read a track 3 of the magnetic stripe.

-. Check the surface and direction of magnetic card

-. Check the coercivity of magnetic card and encoding configuration

-. Check the rollers, encoder and cards, and clean them if they are polluted

13 Printing Error

Error occurs while printing

-. Check a card is jammed

-. Check usage of a genuine ribbon and cards

-. Check the rollers, encoders and cards, and clean them if they are polluted

14 Init Error

Error occurs while initializing

-. Check the status of installation of ribbon and laminating film

-. Check the laminator turning on if the laminator is installed

15 DeviceCon Error

Fail to communicate between a printer and a flipper/laminator

-. Check the laminator turning on if the laminator is installed

-. Check a cable between a printer and a flipper/laminator

16 Lami Error

Error occurs while laminating

-. Remove a card after opening a laminator top cover

-. Check usage of a genuine laminating film and cards

17 Flipper Error

Error occurs while operating a flipper

-. Remove a card after opening a flipper cover

-. Check the card size

18 Ribbon Zero

All ribbons are used

-. Install the new ribbon after purchasing it in the place of purchase

19 RibbonNotFound

Ribbon is not installed or not searched

-. Install a ribbon if not

-. Check usage of a genuine ribbon

20 TPH Not Found

Thermal Print Head is not installed or not recognized

-. Check the print head installation

-. Contact the place of purchase

21 TPH Over Heat

Thermal Print Head is overheated

-. Lower the temperature when the temperature of circumstance is too high

-. Take a stop for 10 minutes and print again.

-. Contact the place of purchase if this message is shown regularly

22 Invalid Data

Error occurs when the abnormal printing data is transmitted.

-. Replace the USB cable USB

-. Change the USB port in the PC

-. Reinstall the printer driver

23 Wrong Password

The password is not correct

-. Input the correct password

-. Contact the place of purchase if you forget the password

24 SetCommandFail

Failed to execute a command of the printer

-. Replace the USB cable USB

-. Change the USB port in the PC

-. Turn off/on the printer

25 Spool Full

The printing data is full in the spooler

-. This message disappear after printing all data to send

-. Turn off/on the printer if the spool data is full without printing