Apologies for any inconvenience, but could I please ask you to copy-paste your request and send it to:
Replying to the original email chain will re-open the original case, we will need a fresh ticket to be opened.
Apologies if it seems trivial, we just to help ensure the accuracy and usefulness of our reports by ensuring all issues are logged as separate cases.
One of our support engineers will jump on this as soon as the case comes through, you will not incur any additional wait time.
Thank you so much for your understanding!
Kind regards,
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