The update of the firmware is performed with the Evolis Premium Suite.
1 Download the file (.firm) from https://myplace.evolis.com/s/product/primacy-2/01t5p00000CXScOAAX?language=en_US&tabset-4085f=2
2 Open Evolis Premium Suite and double-click on the name of the printer.
Go to Assistance and Maintenance>Software updates>Printer firmware>Start the updates wizard.
3 Follow the instructions and select the file .firm that was just downloaded.
4 The operation may take up to 1 minute. When the firmware is installed, the printer restarts. The update is complete and the printer is ready for use.
5 If the printer is not showing a Ready status, this means that the update was not performed correctly or, that the printer is not working properly. Check the connection cables and run a new update.
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