See the link for the firmware below.
Primacy: https://myplace.evolis.com/s/product/primacy/01t5p00000CXScMAAX?language=en_US&tabset-4085f=2
Zenius: https://myplace.evolis.com/s/product/zenius/01t5p00000CXScQAAX?language=en_US&tabset-4085f=2
Evolis how to guide: https://myplace.evolis.com/s/ribbons-update-evolis-premium-suite?language=en_US
Go to the Evolis Print Center and double click on the printer.
Go to maintenance, firmware update and launch the update wizard. Select the firmware that has been downloaded from the Evolis website (this needs to be extracted from it's zip file prior) and update it.
Then go to printing and then ribbon. Click on select the ribbon type and match this to the ribbon you are using, this is on the side of the ribbon if you aren't sure.
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