Open a MS-DOS prompt (Win Key + R, type cmd.exe, press enter):
NOTE: You may need to run the process with admin privileges
Type the following, or copy paste it:
cd "c:\program files\Evolis Card Printer\Evolis Premium Suite\tools\" :
Type the following command :
evocom -p"Evolis Primacy" Pps;1
Replace “Evolis Primacy” with the name of the printer EXACTLY as it appears in Devices and Printers (e.g. Evolis Primacy (Copy 1)).
This should print the printer back into a ready mode.
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