How do I clear the print queue if a document is stuck?

On a Windows PC, clear the print spooler to clean out your queue. You may have to perform these steps both on the host and your client computers.

Tip: If you have LogMeIn Antivirus installed on your host, you may have to disable the firewall on the host to make remote printing work. See Creating a Policy for LogMeIn Antivirus powered by Bitdefender.

Important: You must have administrator rights on the host computer to clear the print queue.

1. On the host, open the Run window by pressing the Windows logo key  + R.
2. In the Run window, type services.msc The Services window is displayed.
3. Scroll down to Print Spooler.
4. Right click Print Spooler and select Stop.
5. Navigate to C:\Windows\System32\spool\PRINTERS and delete all files in the folder.
6. In the Services window, restart the Print Spooler service by clicking Start in the left pane when Print Spooler is highlighted.