1. In Windows search Control Panel > Devices and Printers and look for the Rio Pro, Endure 3E, Pronto (V2) Driver icon
2. Right click the icon and select “Printer Properties”
3 Select the ‘Tools’ tab
4. on the 'Tools' tab click the query button and wait 10 seconds
5. click the save button under query and save the query as a text file then email file to support team
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