Recommend channel for raising RMA requests
https://www.zebra.com/gb/en/support-downloads/request-repair/online-rma-emea.html
Please escalate any open Tech Cases to: TSEMEA@Zebra.com, no problem to Cc me in if you need me to escalate. Also further contact details here: https://www.zebra.com/gb/en/about-zebra/contact-zebra/contact-tech-support.html
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