Image smudge is where the printed image has a frosted or misty area usually on the leading edge of a printed card
To increase the transfer temperature to get a better transfer do the following..
- Browse to the HDP5000 printer driver in Devices and Printers, right click and select printing preferences.
- Select the Image Transfer tab.
- Increase the Transfer Temperature by 5 degrees and print a few cards to see how they print.
- Dwell time is the speed the card rollers over the heated roller. A higher number means it will roll slower and more heat will sink into the card. A small number means slower movement and less heat will sink into the card and decreasing warping.
You can also try adjusting the advanced settings on the card tab > tool box if you need to adjust the transfer offset setting detailed in the PDF
More details about the issue can be found in the attached HID Document
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