Check Film Error 500 or 501 can be caused when the film has taken a knock in transit and and not central on the green spool as below.
This means he film does not pass under the reg mark sensor correctly and report an error.
Request a replacement from HID support and the will issue an RMA
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article